Privacy Policy

1. Introduction

Schedule Method (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, applications, or related services (collectively, the “Service”) to locate user manuals, product guides, and documentation. It also describes your choices and rights regarding your data.

By using the Service, you consent to the practices described in this policy. If you do not agree with this policy, please do not use the Service. We may update this policy from time to time; we will notify you of material changes as described in Section 8.

2. Information We Collect

We collect information in several ways: directly from you when you provide it, automatically when you use the Service, and from third parties where applicable.

2.1 Information You Provide

We may collect information that you voluntarily provide when you:

• Use our search or browse features (e.g. search queries, filters, or preferences you select).
• Create an account or sign in (e.g. name, email address, password).
• Contact us (e.g. via contact forms, email, or support requests).
• Subscribe to newsletters or marketing communications (where offered).
• Participate in surveys, promotions, or feedback requests.

2.2 Information Collected Automatically

When you access the Service, we and our service providers may automatically collect certain information, including:

• Device and browser information: device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log and usage data: IP address, date and time of access, pages viewed, links clicked, referring URL, and other usage and navigation data.
• Location data: general geographic location derived from IP address or (if you grant permission) precise location from your device.

We may use cookies, web beacons, and similar technologies to collect this information. For more detail, see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third parties, such as analytics providers, advertising partners, or social networks, when you interact with our Service or with content that links to our Service. This may include demographic or interest-based data used to improve our services and tailor content.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate the Service: to deliver search results, display content, maintain accounts, and respond to your requests.
• To improve the Service: to analyze usage patterns, fix errors, develop new features, and optimize performance and user experience.
• To personalize your experience: to remember your preferences, suggest relevant manuals or content, and tailor the Service to your interests where we have consent or a legitimate interest.
• To communicate with you: to send service-related notices (e.g. account or security updates), respond to inquiries, and (where you have opted in) send marketing or promotional communications.
• To ensure security and prevent abuse: to detect, prevent, and address fraud, abuse, security issues, and violations of our Terms.
• To comply with legal obligations: to meet regulatory, tax, or legal requirements and to respond to lawful requests from authorities.

We do not sell your personal information to third parties for their marketing purposes. We may use de-identified or aggregated data that does not identify you for analytics, research, or product improvement.

4. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to collect and store information when you use the Service. These technologies help us remember your preferences, understand how you use our site, and improve performance. For a detailed description of the types of cookies we use, how to manage them, and how long they are stored, please see our Cookie Policy.

You can control many cookies through your browser settings. Disabling certain cookies may limit some features of the Service.

5. Sharing and Disclosure of Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, content delivery, analytics, customer support, email delivery, and payment processing. These providers are contractually required to use your information only to provide services to us and to protect it in line with this policy.

5.2 Legal and Safety

We may disclose your information if we believe in good faith that such disclosure is necessary to (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our Terms or protect the rights, property, or safety of Schedule Method, our users, or the public; or (c) detect, prevent, or address fraud or security issues.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5.4 With Your Consent

We may share your information for other purposes when you have given us explicit consent to do so.

6. Data Retention and Security

6.1 Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and the purpose for which it was collected. When data is no longer needed, we will securely delete or anonymize it where feasible.

6.2 Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption, access controls, secure development practices, and staff training. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security but we are committed to protecting your data in line with industry standards.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: the right to request a copy of the personal information we hold about you.
• Correction: the right to request correction of inaccurate or incomplete personal information.
• Deletion: the right to request deletion of your personal information, subject to certain exceptions (e.g. where we must retain data for legal compliance).
• Restriction and portability: in some jurisdictions, the right to restrict processing or to receive your data in a structured, machine-readable format.
• Objection and withdrawal of consent: the right to object to certain processing (e.g. for direct marketing) or to withdraw consent where processing is based on consent.
• Opt-out of marketing: you can unsubscribe from marketing emails via the link in each email or by contacting us.

To exercise any of these rights, please contact us using the details in Section 9. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for processing your personal data may include consent, contract performance, legitimate interests, or legal obligation. We will only use your data for the purposes set out in this policy and in line with applicable data protection laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Service. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice (e.g. by email or a prominent notice on the Service) where required by law or where we deem it appropriate.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, or if you wish to exercise your privacy rights, please contact us using the contact information provided on our website. We will use reasonable efforts to respond to your inquiry within the timeframes required by applicable law.